Warranty Policy
Last Updated: June 2026
LOOP (operated by PRIME SPEED GENERAL TRADING L.L.C S.O.C) stands behind the quality of our products.
1. Warranty Coverage
All LOOP products include a limited warranty against manufacturing defects.
2. Warranty Period
12 months from the date of purchase, unless otherwise specified.
3. What Is Covered
- Manufacturing defects in materials or workmanship
- Product malfunctions under normal use
4. What Is NOT Covered
- Physical damage (drops, impacts)
- Misuse or improper handling
- Water or liquid damage (unless product is water-resistant)
- Normal wear and tear
- Unauthorized repairs or modifications
- Damage from incompatible accessories
5. How to Claim Warranty
- Contact us at info@loopdigital.me or +971 54 493 1111
- Provide your order number and date of purchase
- Describe the issue with photos/videos if possible
- Our team will respond within 2-3 business days
6. Warranty Resolution
If approved, LOOP will repair, replace, or refund the product at its discretion.
7. Proof of Purchase
A valid proof of purchase is required for all warranty claims.
8. Contact Us
- Email: info@loopdigital.me
- Phone: +971 54 493 1111